Over the past year, restaurants have restricted or completely shut down table service because of COVID-19. As the hospitality industry begins to glimpse the end of the pandemic, many wonder how to jump back into sit-down service considering the leaps and bounds that Point of Sale technology has made over the past year. Is it too late to catch up?
Customers have gotten used to dining out with ease and convenience, from contactless ordering options to mobile wallets. Restaurant Point of Sale systems will help ease restaurants back into sit-down service—the right way to dine out.
Photo courtesy of eatOS.
Point of Sale in the Cloud
Tableside ordering options hasten service. When your waitstaff sends tickets directly to the Kitchen Display Screen, they’re free to spend more time getting to know your best guests on a deeper level. This not only breeds loyalty but leads to higher sales, too.
When orders go instantly to the kitchen, cooks can get started immediately, improving order and table turns so you can serve more customers in a day. eatOS Point of Sale comes equipped with queue optimization and station routing. Hence, the kitchen’s appropriate area gets each part of the ticket, and they can view the entire queue from one comprehensive screen to make cooking in bulk simpler.
For servers, take the confusion out of waiting tables. You can edit and manage the floor plan from the Point of Sale to know where each plate goes on the first try, which streamlines the onboarding process. They can further arrange orders by the seat, so the right customer gets the suitable dish every time.
A Better Customer Experience
Your guests enjoy the ease and convenience of a better Point of Sale. They can edit their orders at any time to always get the most positive experience possible, with everything they wanted to eat.
As a restaurant owner, digitization means you can instantly update all of your menus at once. If you run out of a dish, want to change the prices, notice a typo in the descriptions, quickly make the correction, and watch it disseminate instantly throughout the store. Program in forced modifiers so servers never miss a chance to upsell, and your diners get a meal that’s customized to their exact specifications.
Meanwhile, self-ordering and mobile technology build a database of customer profiles that give you invaluable insights into sales data and preferences to create better marketing campaigns. Cater to their expectations and improve customer loyalty, then capitalize on it with rewards programs that integrate into your Point of Sale system.
Point of Sale Integrations
Advanced Point of Sales work well with the integration of online ordering platforms. Guests can track order status so they know when their food is being prepared, in the oven, or on its way, creating more accurate ETAs. Digitization goes further and brings mobile ordering to table service; with QR codes, customers can scan with their phones and go to an online menu where they can self-order and pay right from their seats.
Contactless technology is expanding to dine-in service. Even the bill is made easier by smart Point of Sale systems. With the ability to:
split checks
pay with almost any processor
pay via NFC, mobile wallets and EMV-enabled devices
auto-calculate tip percentages
technology integration has never been more convenient. Make sure you’re ready for the reintroduction of table service in this new, digital future; make sure you’re equipped with a smarter Point of Sale.
Photo courtesy of eatOS.
eatOS offers an all-in-one cloud-based eco-system exclusively for restaurants. From Point of Sale to Contactless Ordering, Pay & Order at Table, Kitchen Display System, Customer Facing Display, Online Ordering APP / Website and Workforce Management there is everything to help a restaurant succeed no matter the size. Click Here to Schedule a demo to learn more about how your restaurant can make a smooth transition into the world of restaurant technology made simple.
